Case Study
Spirit of Freedom
CAPTURING INTERNATIONAL ENQUIRIES
Background
Spirit of Freedom operates multiple tourism experiences around Cairns, including partnerships with local visitor centres. Their diverse offerings span island cruises, reef tours and eco-adventures.
CHALLENGE
- 30–40 % of website enquiries came after local business hours
- Inconsistent response times to international visitors (US, Europe)
- Heavy phone and email pressure during peak seasons
SOLUTION
We deployed Chat2 Concierge across all Spirit of Freedom digital touchpoints. Our live operators, supported by AI, answered every website and social-media enquiry—24/7—ensuring no visitor slipped through the cracks.
OUTCOME
- 50 % increase in off-hours enquiry capture
- First-year renewal and extension for a second service term
- Peak-season call and email volume reduced by 70 %
- Enhanced trust and engagement from immediate chat responses to early questions
With our unique, innovative live chat software and our team of online engagement agents 24/7, you will have the power to maximise your sales, leads, bookings, conversions & attract more enquiries.
