We deployed Chat2 Concierge across all Spirit of Freedom digital touchpoints. Our live operators, supported by AI, answered every website and social-media enquiry—24/7—ensuring no visitor slipped through the cracks.
Our live-chat operators became the resort’s “eyes and ears.” As guests used the on-site Wi-Fi to check safety and availability, every chat message was relayed to Australian management—alerting them to the emergency before any other channel.
Chat2 Concierge implemented our Hybrid Human / AI live chat, handling routine enquiries in a friendly, anonymous chat channel. We guided visitors through FAQs, answered every “silly” question, and prompted conversion at the right moments.
Bay of Many Coves partnered with Chat2 in 2019, just before the tourism sector faced global disruption. Even during their temporary COVID-related closures, Chat2 maintained live support, helping them stay connected with future guests and
We have a watersports business on the Gold Coast. When we took ownership of our business we had goals to increase our online bookings and reduce the number of calls received. Upon installing Chat2 we saw a significant reduction in after-hours
Since we have enabled the chat function on our website our direct bookings have increased, our time spent answering emails and phones have decreased considerably and we have benefited greatly from this service.
A custom knowledge base tailored to TBAC's services allowed us to provide instant, professional support that reflected their expertise. Our 24/7 service ensured potential clients received answers at any hour, while their staff focused on specialised approvals
I am so happy and impressed with the service I receive from Chat 2, it has really given my business an edge, the team are real people so they fully engage with my customers. This really helps me focus on running the business and leads to less
As a small but busy tourism operator, we were looking for a way to stay responsive without being glued to our screens 24/7. Since integrating Chat2, we've been able to respond to guest queries faster, capture more bookings and provide that all-
We tried Chat2 as a trial to see if it fit our business and were instantly happy with the results. They interact with customers and assist us with converting initial enquiries into bookings which is exactly what we want! They are always looking at ways to improve
Chat2 has taken a lot of stress off my shoulders by allowing me not to worry about instant replies in all hours of the day, night and weekends. Being a small business we just do not have the staff or budget to be online 24/7 so it came back to me to
Elysian Retreat is an exclusive eco-luxury island resort in the Whitsundays, offering guests an intimate escape surrounded by natural beauty. With a small, dedicated team focused on delivering exceptional
Chat2 has delivered impressive results, with a booking received within 24 hours of going live! It’s saving us time on calls and emails and we were very impressed with the thorough setup. With 24/7 service, the team
The resort noticed a concerning pattern in its online booking performance: although a large portion of visitors showed strong purchase intent, many dropped off before completing a booking. Nearly 60% of guests
