CASE STUDY
Great Value Holidays
INSTANT BOOKINGS AND ROUND-THE-CLOCK SERVICE
Background
Great Value Holidays is a Queensland-based travel provider offering handpicked, all-inclusive holiday packages at exceptional prices. With a focus on curated experiences and customer convenience, the team was eager to elevate their digital presence and streamline customer communications—especially with the growing demand for after-hours support.
CHALLENGE
- Missed booking opportunities due to limited business-hour availability
- High volumes of customer enquiries coming via the website
- Need for a solution that was cost-effective, professional, and aligned with their high customer service standards
SOLUTION
Chat2 partnered with Great Value Holidays to launch a fully managed, 24/7 live chat service on their website. Within hours of going live, the service had already proven its value by securing a booking. Our team worked closely with Great Value Holidays to build a customised setup that reflected their brand voice, ensured accurate responses to travel-specific queries, and supported customers in real-time—no matter the hour. The implementation was seamless, professional, and designed to capture every possible lead, whether the enquiry came in at midday or midnight.
OUTCOME
- Booking secured within 24 hours of going live
- Significant reduction in calls and emails
- 24/7 service captured more opportunities outside business hours
- Enhanced online experience for clients
"Chat2 has delivered impressive results, with a booking received within 24 hours of going live! It’s saving us time on calls and emails and we were very impressed with the thorough setup. With 24/7 service, the team is capturing more opportunities and continually enhancing the online experience for our clients. Grateful thanks to the Department of Tourism and Sport and Queensland Tourism Industry Council for this funding."
GREAT VALUE HOLIDAYS
Owner
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