Chat2Bot to Concierge

Products
- - - Chat2 Concierge
      
      Our fully managed Hybrid Human + AI service designed to guide visitors from "just looking" to "ready to buy."
      
      Guest.site
      
      A tailored tourism solution providing instant, multilingual information and booking assistance for your guests.
      
      Chat2 Phone
      
      A 24/7 virtual receptionist that answers instantly, triages calls, and handles enquiries using your custom knowledge base.
      
      Heat Map Tracking
      
      Visualise visitor behaviour to identify friction points and optimise your website for maximum conversion.
      
      Chat2 Bot
      
      Smart, autonomous digital assistants that handle FAQs, lead capture, and triage with natural language processing.
      
      Chat2 Bot + Concierge
      
      Instant chatbot support with seamless handover to the Chat2 Concierge team when human assistance is needed.
Industries
Pricing
Insights
- Success Stories (Case Studies)
- Articles/News
Resources
- How to Guides

Products
- - - Chat2 Concierge
      
      Our fully managed Hybrid Human + AI service designed to guide visitors from "just looking" to "ready to buy."
      
      Guest.site
      
      A tailored tourism solution providing instant, multilingual information and booking assistance for your guests.
      
      Chat2 Phone
      
      A 24/7 virtual receptionist that answers instantly, triages calls, and handles enquiries using your custom knowledge base.
      
      Heat Map Tracking
      
      Visualise visitor behaviour to identify friction points and optimise your website for maximum conversion.
      
      Chat2 Bot
      
      Smart, autonomous digital assistants that handle FAQs, lead capture, and triage with natural language processing.
      
      Chat2 Bot + Concierge
      
      Instant chatbot support with seamless handover to the Chat2 Concierge team when human assistance is needed.
Industries
Pricing
Insights
- Success Stories (Case Studies)
- Articles/News
Resources
- How to Guides

CHAT2 BOT + CONCIERGE

AI when it can help.
Humans when it matters.

Chat2 Bot answers everyday website enquiries instantly, then seamlessly hands the conversation to our Chat2 Concierge team when human support is needed. Give your customers fast answers and personalised support, 24/7.

INSTANT AI ANSWERS

Respond to visitors in seconds

HUMAN SUPPORT WHEN NEEDED

Seamlessly connect with the Chat2 Concierge team.

Two ways to support. One seamless experience.

Give customers instant answers to everyday questions, with real human support ready when the conversation needs more.

Instant Answers

Handle common website enquiries quickly without making customers wait.

Seamless Human Handover

Connect customers with the Chat2 Concierge team for more personalised assistance.

24/7 Customer Support

Keep conversations moving 24/7 with chatbot and human support working together.

How it works

From instant answers to human support, every conversation follows a simple path.

Chat2 Bot responds instantly

Answers everyday questions using information from your business.

The conversation is handed over

When human support is required, the conversation is seamlessly transferred to Chat2 Concierge.

Chat2 Concierge takes over

A human team member continues the conversation with the customer.

When the conversation
needs a little more

Chat2 Bot handles everyday enquiries automatically, while Chat2 Concierge is ready to step in when a conversation needs a real person. This creates a smooth experience without interrupting the conversation.

Visitor requests
a person

Seamlessly move the conversation to the Chat2 Concierge team.

The bot needs
more support

Move the conversation to Chat2 Concierge when the bot doesn’t have the information required.

The conversation
needs more care

Give customers personalised assistance when an
enquiry becomes more complex.

Human assistance
is required

Connect customers with the team when their enquiry requires human assistance.

Built to work better together

Each plays a different role in the conversation, giving customers the right level of support at the right time.

Chat2 Bot

Instant, automated support

Answers common questions using your business information and handles everyday website enquiries instantly.

Chat2 Concierge

Personalised human support

Takes over when a customer needs personalised assistance or an enquiry requires human support.

Ready to combine AI with real human support?

Give your customers instant answers with personalised human support ready when they need it.

With our unique, innovative live chat software and our team of online engagement agents 24/7, you will have the power to maximise your sales, leads, bookings, conversions & attract more enquiries.