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Chat2 Concierge

Human + AI concierge that converts website visitors in real time.

Website | Social Media | Google Analytics | CRM Integration

Chat2 Concierge combines real people with AI to engage visitors instantly, answer questions, qualify enquiries, and guide customers from “just looking” to “ready to buy” — across your website, social media, WhatsApp, analytics, and CRM.

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What is Chat2 Concierge?

A fully managed live chat service powered by real people and AI.

Launched in 2015, Chat2 Concierge helps businesses respond faster, qualify enquiries, and guide website visitors towards action.

Unlike a standard chatbot, our service combines trained human agents with AI assistance to answer questions naturally, capture leads, book appointments, request quotes, and support customers across the buying journey.

Your concierge team works as an extension of your business, keeping you responsive online without adding pressure to your internal staff.

Quick and Easy to Implement

Getting started with Chat2 Concierge is simple. We use your existing website, business information, processes, and preferred tone of voice to build a tailored knowledge base with minimal input from your team.

Installation is straightforward — we can handle it for you, or your team can add it using our WordPress plugin or a small snippet of code.

Once your knowledge base is approved and uploaded, your live chat service can usually be up and running within 48 hours.

How Chat2 Concierge Works

We learn your business

We work with you to understand your products, services, FAQs, processes, and preferred tone of voice.

We build your knowledge base and install the system

Your live chat service is supported by a knowledge base tailored specifically to your business. We can also install the live chat for you, or your team can do it using our WordPress plugin or a simple copy-and-paste code snippet.

Real people assisted by AI answer enquiries

Our team responds with speed, warmth, and consistency, using AI assistance to support accuracy and efficiency.

We guide customers towards action

Whether the goal is a booking, lead, purchase, or enquiry, Chat2 Concierge helps move people forward.

You receive ongoing insight

Monthly reports help you understand performance, common questions, and opportunities for improvement.

Why businesses choose Chat2 Concierge

Chat2 Concierge is more than a live chat service. It gives your business a practical way to stay responsive, support customers with genuine human warmth, and create more opportunities to convert enquiries into direct sales, leads, or bookings.

Human + AI support

Real people assisted by AI deliver fast, friendly, and accurate conversations.

24/7 responsiveness

Support customers around the clock and never miss an enquiry.

Conversion-focused communication

Guide visitors towards the next step, not just an answer.

A better customer experience

Helpful, timely, and consistent support builds trust and keeps people engaged.

Less pressure on your team

Reduce repetitive questions and free up internal staff for higher-value work.

What you gain with
Chat2 Concierge

Chat2 Concierge helps your business stand out in a noisy space, stay consistently available, and turn more online conversations into meaningful business outcomes.

Key outcomes include:​

  • More direct sales and conversions
  • More enquiries captured across your digital channels
  • Proactive engagement with website visitors
  • Stronger customer experience
  • Greater consistency and reliability in responses
  • Time savings for your team
  • A knowledge base tailored to your business
  • SEO support through stronger on-site engagement
  • Monthly reporting and practical performance insight
  • Great value from a fully managed service

Channels & Integrations

Your Website

Engage visitors in real time while they browse and guide them towards conversion.

Social Media

Respond faster to incoming enquiries across social channels.

WhatsApp

Support customers in a channel they already use and trust

Google Analytics Integration

Track chat engagement alongside your wider website activity for greater visibility into customer behaviour and enquiry pathways.

CRM Integration

Connect lead capture and customer conversations with your internal systems and workflows

Reporting & Integrations

Chat2 Concierge is designed to do more than answer enquiries in real time. It also gives your business clearer visibility into customer engagement, common questions, and performance trends, while connecting with the channels and systems your team already uses.

Monthly Reporting

You will receive a monthly report direct to your inbox, giving you practical insight into how Chat2 Concierge is supporting your business.

  • Monthly chat volume and activity trends
  • Examples of the types of enquiries being answered
  • Conversion and action snapshots
  • Common chat topics
  • Peak enquiry periods
  • Estimated labour hours saved
  • Visitor trends, including new and returning visitors
  • Device and chat initiation data
  • Response time performance

This helps you better understand customer behaviour, identify common enquiry patterns, and see where Chat2 Concierge is saving your team time while supporting more conversions.

Ideal for multiple industries

Chat2 Concierge supports businesses across tourism and hospitality, ecommerce, real estate, finance, education and training, clubs and entertainment, festivals and events, health and fitness, information and directory services, and more.

Never miss an enquiry. Support customers faster.
Convert more opportunities.

Chat2 Concierge combines human support, artificial intelligence, and practical systems to help businesses respond faster, convert more enquiries, and support customers at every stage of the journey.

Book a Demo

Chat2 Pricing & Feature Matrix

Starter
Standard
Business
Enterprise
Pricing
Monthly price (AUD / month) - billed annually
$50.00
$84.00
$110.00
Quote
Monthly price (AUD / month) - billed monthly
$59
$99
$129
Concierge usage fee
$1.20/chat
$1.20/chat
$1.20/chat
$1.20/chat
Billing
Direct debit
Direct debit
Direct debit
Invoiced
Best for
Small business - cost conscious
SME with only 2 -3 services / products - no reporting
SME'S needing fully managed online customer support + reporting and auditing
Larger or multi-site operations
Feature
AI-generated Knowledge Base from website
✓
✓
✓
✓
Knowledge Base customised by Chat2
✓
✓
✓
✓
Knowledge Base response size
50
100
200
Quoted
Chat2-assisted Knowledge Base maintenance
✓
✓
✓
AI-assisted chat2 concierge service
✓
✓
✓
✓
Checkout assistance
Basic
Advance
Advance
Advance
Lead capture for questions outside the website or Knowledge Base
✓
✓
✓
✓
Concierge-assisted conversion support
✓
✓
✓
WhatsApp / social media integration
✓
✓
✓
✓
Website offline alerts
✓
✓
✓
✓
Newsletter sign-up integration
✓
✓
✓
✓
Facebook content synced to Knowledge Base – self-managed
✓
✓
Facebook content synced to Knowledge Base – managed by Chat2
—
—
✓
✓
Widget
Chat2 Default
Branded
Branded
Branded
Google Analytics integration
✓
✓
✓
Chatbot-first transfer to Chat2
✓
Monthly reporting
—
✓
✓
Department-based chat routing if required
—
—
✓
✓
Custom AI prompts
—
—
✓
✓
Chat monitoring and auditing
—
—
✓
✓
Chat escalations
—
—
✓
✓
SMS alerts for urgent issues
—
—
✓
✓
Multiple websites
—
—
✓
✓
CRM integrations
—
—
✓
Reference to internal systems
—
—
✓
Dedicated account manager
—
—
✓
Operator training module and delivery
—
—
✓
AI-only chatbot service
—
—
Seasonal Surges
—
—
✓

With our unique, innovative live chat software and our team of online engagement agents 24/7, you will have the power to maximise your sales, leads, bookings, conversions & attract more enquiries.

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Congratulations!

You have taken the first step to maximising your online revenue & engagement.

You can book a time for your demo right now.

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