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Chat2 Review

Automated reputation engine that grows your online presence by gathering customer feedback

SMS & Email Outreach | Sentiment Checks | Public Direction | Private Feedback | Website Widgets

Chat2 Reviews helps your business identify satisfied customers, encourage public reviews, and manage private feedback to build a stronger online reputation.

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What is Chat2 Reviews?

A flexible AI phone service designed to support your business goals

Chat2 Reviews is an automated reputation engine that grows your online presence by gathering customer feedback. It identifies your most satisfied customers and encourages them to share their experiences publicly, while providing a private channel for others to voice concerns.

It uses messaging to send outreach links via SMS or email and utilizes sentiment checks to gauge how a customer feels through quick ratings.

This system is designed to guide high-scoring customers directly to Google, Facebook, or other review sites, while routing less-than-perfect ratings to a private inbox for resolution.

Quick and Easy to Implement

Implementing an automated reputation engine is straightforward. Chat2 Reviews is designed to capture feedback and display your highest-rated reviews with minimal effort.

Fast and Simple Setup
  • The system uses messaging to send outreach links via SMS or email and provides AI summaries for quick overviews of customer trends and suggested responses.
Tailored to Your Business
  • From public direction for high-scoring customers to private feedback channels for resolution, the system is customized to manage your specific reputation goals.

How Chat2 Reviews Works

Outreach

A message is sent to the customer after a visit or purchase via SMS or email outreach links.

Rating

The customer rates various aspects of their experience using quick ratings to gauge sentiment.

Routing

If the score is high, the system provides a link to post a public review. If it is lower, it opens a private channel for them to share concerns.

Display

Best feedback is selected and can be embedded on your site using website widgets to display your highest-rated reviews.

You refine over time

AI Summaries provide quick overviews of customer trends and suggest responses to help you manage feedback.

Why businesses choose Chat2 Reviews

Chat2 Reviews gives businesses a practical way to turn satisfied visitors into active promoters while maintaining brand integrity.

Public Advocacy

Turns satisfied visitors into active promoters by guiding them to public review sites.

Resolution Channels

Handling feedback directly to ensure integrity and customer loyalty through private channels.

Social Proof

Using verified experiences to show future customers your value by displaying reviews on your site.

Satisfaction Pulses

Regularly checking the health of your customer service and relationships with sentiment checks.

Reputation Growth

Building a library of positive content that lives where people search.

What you gain with Chat2 Reviews

Key outcomes include:

  • SMS or email outreach links
  • Quick sentiment ratings
  • Public review site guidance
  • Private feedback resolution inbox
  • Website widgets for review display
  • AI overviews of customer trends

With our unique, innovative live chat software and our team of online engagement agents 24/7, you will have the power to maximise your sales, leads, bookings, conversions & attract more enquiries.

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Congratulations!

You have taken the first step to maximising your online revenue & engagement.

You can book a time for your demo right now.

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