CASE STUDY
Elysian Retreat
ONE SOLUTION, THREE MASSIVE IMPROVEMENTS
Background
Elysian Retreat is an exclusive eco-luxury island resort in the Whitsundays, offering guests an intimate escape surrounded by natural beauty. With a small, dedicated team focused on delivering exceptional guest experiences, managing the flow of enquiries by phone and email was time-consuming and at risk of slowing down the booking process. The retreat needed a way to handle enquiries more efficiently while still maintaining its premium standard of service.
CHALLENGE
- High number of enquiries arriving via phone and email
- Staff time consumed answering repetitive questions instead of focusing on guest services
- Missed opportunities for direct bookings when responses were delayed
SOLUTION
We elevated Elysian Retreat's guest experience through our chat service—delivering instant, friendly responses to their visitors' most common questions. Our team managed first-contact conversations and guided guests toward direct bookings, reducing pressure on their staff significantly. The seamless implementation meant we became an integrated part of their customer care approach quickly, with measurable results appearing immediately.
OUTCOME
- Increase in direct bookings through the website
- Significant reduction in time spent answering phones and emails
- Improved guest experience with faster responses to enquiries
- Immediate, positive difference noticed in daily operations
“Since we have enabled the chat function on our website our direct bookings have increased, our time spent answering emails and phones have decreased considerably and we have benefited greatly from this service.”
Lorraine
Resort Manager
With our unique, innovative live chat software and our team of online engagement agents 24/7, you will have the power to maximise your sales, leads, bookings, conversions & attract more enquiries.
