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CHAT2 CONCIERGE

Real people.
Real conversations. 24/7.

Chat2 Concierge gives your website visitors access to a real person whenever they need assistance. Our team manages live chat conversations on your behalf, helping answer enquiries, guide customers and keep conversations moving around the clock.

BOOK A DEMO

Better conversations. Stronger relationships.

Give customers fast, personalised support from a real person whenever they need it.

Personalised Conversations

Real people respond naturally and adapt to each customer’s enquiry.

Available 24/7

Keep your website supported beyond your normal business hours.

More Opportunities

Help turn more website conversations into enquiries, leads and bookings.

How Chat2 Concierge Works

We manage your website conversations from start to finish, so your customers always have someone ready to assist.

A visitor starts a conversation

A customer opens live chat on your website and connects with the Chat2 Concierge team.

Our team responds

A real person answers the enquiry using the information and resources provided by your business.

We guide the conversation

Our team assists the customer, captures opportunities and helps move the conversation towards the right next step.

More than answering questions

Chat2 Concierge does more than simply answer website visitors. Our team keeps conversations moving, helps customers find the information they need and identifies opportunities for your business along the way.

  • Guide website visitors
    Help customers find the right information, service or next step.
  • Capture enquiries and leads
    Collect important details when a visitor is ready to enquire.
  • Support direct bookings
    Help guide customers towards booking directly through your website.
  • Reduce pressure on your team
    Handle everyday website conversations so your internal team can focus elsewhere.

Your website, supported around the clock

Chat2 Concierge helps keep your business responsive even when your own team is unavailable.

24/7 Coverage

Keep live chat available day and night, including weekends and after hours.

Less Pressure on Your Team

Reduce repetitive website enquiries and give your internal team more time to focus elsewhere.

Faster Responses

Give website visitors access to assistance without waiting for an email or callback.

More Opportunities

Engage visitors while they’re actively considering your business and help turn conversations into enquiries.

Channels & Integrations

Your Website

Engage visitors in real time while they browse and guide them towards conversion.

Social Media

Respond faster to incoming enquiries across social channels.

WhatsApp

Support customers in a channel they already use and trust

Google Analytics Integration

Track chat engagement alongside your wider website activity for greater visibility into customer behaviour and enquiry pathways.

CRM Integration

Connect lead capture and customer conversations with your internal systems and workflows

Reporting & Insights

See what’s happening across your live chat service with clear reporting on customer behaviour, enquiry trends and team performance. These insights help you understand when customers are engaging, what they’re asking about and where opportunities may exist to improve the customer experience.

Monthly Reporting

Each month, you’ll receive a report with practical data and insights from your Chat2 Concierge service, making it easy to track activity, identify trends and understand performance over time.

  • Monthly chat volume and activity trends
  • Examples of the types of enquiries being answered
  • Conversion and action snapshots
  • Common chat topics
  • Peak enquiry periods
  • Estimated labour hours saved
  • Visitor trends, including new and returning visitors
  • Device and chat initiation data
  • Response time performance

Together, these insights give you a clearer picture of how customers use live chat and where your business can continue to improve its online experience.

Ready to make every website conversation count?

Chat2 Concierge helps keep your business responsive even when your own team is unavailable.

BOOK A DEMO

Choose the plan that works for you

Flexible options designed to suit businesses at different stages, with the ability to scale as your needs grow.

STARTER

$ 59 per month
  • Small Business - Cost Consious
  • $1.20/chat · Direct Debit
  • WHAT'S INCLUDED:
  • AI-Generated Knowledge Base
  • Knowledge Base Customised by Chat2
  • 50 Knowledge Base Responses
  • AI-assisted Chat2 Concierge Service
  • Basic Checkout Assistance
  • Lead Capture for Questions Outside the Website or Knowledge Base
  • WhatsApp / Social Media Intergration
  • Website Offline Alerts
  • Newsletter Sign-up Intergration
  • Facebook Content Synced to Knowledge Base - Self Managed
  • Default Chat2 Widget
  • Chat2 Bot Transfer to Concierge Option
  • Basic monthly reporting
See More Features +
GET STARTED

STANDARD

$ 99 per month
  • SME with only 2-3 services/products - no reporting
  • $1.20/chat · Direct Debit
  • WHAT'S INCLUDED:
  • AI-generated Knowledge Base
  • Knowledge Base customised by Chat2
  • 100 Knowledge Base responses
  • Chat2-assisted Knowledge Base maintenance
  • AI-assisted chat2 concierge service
  • Advanced Checkout assistance
  • Lead capture for questions outside the website or Knowledge Base
  • Concierge-assisted conversion support
  • WhatsApp / social media integration
  • Website offline alerts
  • Newsletter sign-up integration
  • Facebook content synced to Knowledge Base – self-managed
  • Branded widget
  • Google Analytics integration
  • Chat2 Bot Transfer to Concierge Option
  • Basic monthly reporting
See More Features +
GET STARTED

BUSINESS

$ 129 per month
  • SME'S needing fully managed online customer support + reporting and auditing
  • $1.20/chat · Direct Debit
  • WHAT'S INCLUDED:
  • AI-generated Knowledge Base
  • Knowledge Base customised by Chat2
  • 200 Knowledge Base responses
  • Chat2-assisted Knowledge Base maintenance
  • AI-assisted chat2 concierge service
  • Advanced Checkout assistance
  • Lead capture for questions outside the website or Knowledge Base
  • Concierge-assisted conversion support
  • WhatsApp / social media integration
  • Website offline alerts
  • Newsletter sign-up integration
  • Facebook content synced to Knowledge Base – managed by Chat2
  • Branded widget
  • Google Analytics integration
  • Chat2 Bot Transfer to Concierge Option
  • Premium monthly reporting
  • Department-based chat routing if required
  • Custom AI prompts
  • Chat monitoring and auditing
  • Chat escalations
  • SMS alerts for urgent issues
  • Multiple websites
See More Features +
popular
GET STARTED

ENTERPRISE

Custom Quote
  • Larger or multi-site operations
  • $1.20/chat · Invoiced
  • WHAT'S INCLUDED:
  • AI-generated Knowledge Base
  • Knowledge Base customised by Chat2
  • Quoted Knowledge Base responses
  • Chat2-assisted Knowledge Base maintenance
  • AI-assisted chat2 concierge service
  • Advanced Checkout assistance
  • Lead capture for questions outside the website or Knowledge Base
  • Concierge-assisted conversion support
  • WhatsApp / social media integration
  • Website offline alerts
  • Newsletter sign-up integration
  • Facebook content synced to Knowledge Base – managed by Chat2
  • Branded widget
  • Google Analytics integration
  • Chat2 Bot Transfer to Concierge Option
  • Premium monthly reporting
  • Department-based chat routing if required
  • Custom AI prompts
  • Chat monitoring and auditing
  • Chat escalations
  • SMS alerts for urgent issues
  • Multiple websites
  • CRM integrations
  • Reference to internal systems
  • Dedicated account manager
  • Operator training module and delivery
  • Seasonal Surges
See More Features +
GET STARTED

STARTER

$ 50 per month ($600 yr)
  • Small Business - Cost Consious
  • $1.20/chat · Direct Debit
  • WHAT'S INCLUDED:
  • AI-Generated Knowledge Base
  • Knowledge Base Customised by Chat2
  • 50 Knowledge Base Responses
  • AI-assisted Chat2 Concierge Service
  • Basic Checkout Assistance
  • Lead Capture for Questions Outside the Website or Knowledge Base
  • WhatsApp / Social Media Intergration
  • Website Offline Alerts
  • Newsletter Sign-up Intergration
  • Facebook Content Synced to Knowledge Base - Self Managed
  • Default Chat2 Widget
  • Chat2 Bot Transfer to Concierge Option
  • Basic monthly reporting
See More Features +
GET STARTED

STANDARD

$ 84 per month ($1008 yr)
  • SME with only 2-3 services/products - no reporting
  • $1.20/chat · Direct Debit
  • WHAT'S INCLUDED:
  • AI-generated Knowledge Base
  • Knowledge Base customised by Chat2
  • 100 Knowledge Base responses
  • Chat2-assisted Knowledge Base maintenance
  • AI-assisted chat2 concierge service
  • Advanced Checkout assistance
  • Lead capture for questions outside the website or Knowledge Base
  • Concierge-assisted conversion support
  • WhatsApp / social media integration
  • Website offline alerts
  • Newsletter sign-up integration
  • Facebook content synced to Knowledge Base – self-managed
  • Branded widget
  • Google Analytics integration
  • Chat2 Bot Transfer to Concierge Option
  • Basic monthly reporting
See More Features +
GET STARTED

BUSINESS

$ 110 per month ($1320 yr)
  • SME'S needing fully managed online customer support + reporting and auditing
  • $1.20/chat · Direct Debit
  • WHAT'S INCLUDED:
  • AI-generated Knowledge Base
  • Knowledge Base customised by Chat2
  • 200 Knowledge Base responses
  • Chat2-assisted Knowledge Base maintenance
  • AI-assisted chat2 concierge service
  • Advanced Checkout assistance
  • Lead capture for questions outside the website or Knowledge Base
  • Concierge-assisted conversion support
  • WhatsApp / social media integration
  • Website offline alerts
  • Newsletter sign-up integration
  • Facebook content synced to Knowledge Base – managed by Chat2
  • Branded widget
  • Google Analytics integration
  • Chat2 Bot Transfer to Concierge Option
  • Premium monthly reporting
  • Department-based chat routing if required
  • Custom AI prompts
  • Chat monitoring and auditing
  • Chat escalations
  • SMS alerts for urgent issues
  • Multiple websites
See More Features +
popular
GET STARTED

ENTERPRISE

Custom Quote
  • Larger or multi-site operations
  • $1.20/chat · Invoiced
  • WHAT'S INCLUDED:
  • AI-generated Knowledge Base
  • Knowledge Base customised by Chat2
  • Quoted Knowledge Base responses
  • Chat2-assisted Knowledge Base maintenance
  • AI-assisted chat2 concierge service
  • Advanced Checkout assistance
  • Lead capture for questions outside the website or Knowledge Base
  • Concierge-assisted conversion support
  • WhatsApp / social media integration
  • Website offline alerts
  • Newsletter sign-up integration
  • Facebook content synced to Knowledge Base – managed by Chat2
  • Branded widget
  • Google Analytics integration
  • Chat2 Bot Transfer to Concierge Option
  • Premium monthly reporting
  • Department-based chat routing if required
  • Custom AI prompts
  • Chat monitoring and auditing
  • Chat escalations
  • SMS alerts for urgent issues
  • Multiple websites
  • CRM integrations
  • Reference to internal systems
  • Dedicated account manager
  • Operator training module and delivery
  • Seasonal Surges
See More Features +
GET STARTED

With our unique, innovative live chat software and our team of online engagement agents 24/7, you will have the power to maximise your sales, leads, bookings, conversions & attract more enquiries.

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Congratulations!

You have taken the first step to maximising your online revenue & engagement.

You can book a time for your demo right now.

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