CASE STUDY
Gold Coast Watersports
SCALED BOOKINGS WITHOUT SCALING WORKLOAD
Background
Gold Coast Watersports is a leading operator of adventure activities on the Gold Coast, offering jet ski tours, parasailing, flyboarding, and more. When new owners took over the business, they set clear goals to grow online bookings while cutting back on the high volume of customer calls that were taking up staff time — especially outside business hours.
CHALLENGE
- High number of after-hours phone calls disrupting operations
- Too much staff time spent managing calls instead of focusing on running activities
- Desire to significantly grow online bookings while still providing excellent customer service
SOLUTION
Our Chat2 Concierge service transformed how Gold Coast Watersports connected with their customers—delivering instant answers and seamless booking experiences. The efficient setup delivered value from day one. Through ongoing collaboration with their team, we continuously refined our responses to keep conversations natural and aligned with their business goals.
OUTCOME
- Significant reduction in after-hours phone calls
- Increase in online bookings through the website
- Streamlined installation that delivered immediate results
- Ongoing improvements through collaboration with the Chat2 team
“We have a watersports business on the Gold Coast. When we took ownership of our business we had goals to increase our online bookings and reduce the number of calls received. Upon installing Chat2 we saw a significant reduction in after-hours phone calls while we also had an increase in our online bookings. The installation was streamlined and efficient and Chat2 works closely with us to consistently keep improving and refining responses. I highly recommend Chat2 to businesses that have similar goals.”
GC WATERSPORTS
Owner
With our unique, innovative live chat software and our team of online engagement agents 24/7, you will have the power to maximise your sales, leads, bookings, conversions & attract more enquiries.
